FAQs.

Please contact our team on 0370 400 40000 who will be happy to assist.

We are open 7 days a week from 10am - 6pm. Please redeem your voucher here https://www.mercedes-benzworld.co.uk/redeem/ or contact 0370 400 4000 and speak to a member of our team.

Thank you for purchasing a Mercedes-AMG. Please email us at amg-drivingacademyuk@mercedes-benz.com or call 0370 400 4000 and speak to a member of our team.

All young drivers need to meet the height requirement of 1.5m (4ft 11) due to health and safety regulations. There is, however, no age limit to our driving experiences.

If you hold a full licence, please bring this with you. You will sign a disclaimer at the time of sign-in. We can also check with the DVLA if further confirmation is needed.

You must have a good understanding of English to drive as part of our driving experiences due to health and safety regulations. For passenger rides all guests can participate.

We cannot guarantee vehicles in advance, however we can make a recommendation on your behalf and do our best to accommodate your requirements based on availability.

We cannot guarantee a specific driver, however we will do our best to accommodate any preference based on availability.

We can amend this when the experience is booked.

Within reason we will look to find the best vehicle for you. Most of our fleet for our AMG track experiences are saloon vehicles, however we can advise on the best vehicles for height and weight if necessary. Feel free to contact us to discuss on : 0370 400 4000.

As with all our experiences there is a short seat set up at the beginning of each experience to ensure the driver is happy with seating position, mirrors and dynamics of the vehicle, this usually takes around five minutes.

You will be with your driving specialist for the full duration of the experience.

Please attend in clothes you are comfortable in. If you are driving with us, please take footwear into consideration. We do not recommend driving in flip flops, sandals, stilettos or high heels.

Whilst we have no strict ruling on this, we do not recommend our driving experiences or our passenger rides whilst pregnant. With fast cornering and 0-60 exercises our AMGs provide a thrilling, high adrenaline experience. If you are pregnant and are still looking to enjoy our experiences please inform a member of our track team and your driver.

We cannot allow any other vehicles, other than our fleet cars, on the track.

VLC Media player needs to be downloaded to your PC or Laptop. The video then needs to be opened via VLC to allow for the best viewing with audio. – refer to instruction sheet within your merchandise envelope for detailed breakdown.

All our footage is provided in MKV format. If you prefer to view it in MP4 format, you can convert the files using VLC Media Player.

If you are wanting to purchase your USB recording you will need to purchase on the day of your experience, so we are able to hand you over your USB. The location for purchase is in the Drivers Lounge.

The footage you purchase is only provided on a USB, therefore it isn’t compatible with a phone/tablet. The footage is best played on Windows or Mac OS.

Yes, this is your footage, so you are allowed to share how you please.

Your Events Coordinator can advise where this can be displayed. We will require a copy of the logo in JPEG format at least seven days before the event, in a resolution of 1920 x 1080.

We have our own Mercedes-Benz approved supplier list for you to choose from (florist, AV, entertainment, coach companies, taxi, etc.), please request this from our Events team. Be aware that helium balloons, smoke machines, and candles are prohibited.
Please discuss any bespoke requirements with a member of the team.

Yes, but we would require all relevant RAMS documents, as well as PAT testing documents for external and electrical equipment. These must state the date of the event, and be relevant to Mercedes-Benz World. These should be received no later than 1 week prior to the event for approval.

Please discuss any bespoke requirements with a member of the team.

We have dedicated team of IT technicians on site who will be on hand for the setup of your event and throughout the day if required.

• Exclusive use of one of our conferencing facilities
• On site free car parking
• Standard AV equipment (as per room specification)
• A dedicated Event Coordinator
• Registration desk (one trestle per 50 guests with black linen)
• Flip chart with a large pad & pen per room
• 10% discount in the shop and 10% off driving experiences for delegates
• IT Technician available on arrival for set-up
• Complimentary Wi-fi

All guests must have a good understanding of English to drive in our driving experiences due to health and safety regulations. For passenger rides all guests can participate.

Our Events team will provide you with menus based on the style of your event. These menus are for guide purpose, we will be more than happy to create a bespoke menu for your event based on your requirements.

Set menus are required for lunches and dinners so that guests have the same starter, main and dessert, with the exception of those with special dietary requirements. For any dinner of more than 100 guests we are happy to offer you a menu tasting for two.

All menus can be added to from our enhancement list. Please speak with our Events team who will be more than happy to suggest ideas.

Our team will try their best to accommodate last minute requests and will always offer alternative options should some items not be available. Additional items on the day will be charged on consumption and will appear on your final invoice post event.

Cash and credit bars are available for all events. The bar tab will need to be settled at the end of the event on a Credit/Debit card.

We require you to provide a table plan and place cards, which should outline the name of guests and location of guests along with dietary requirements.

If you would like support with your table plan, please ask our Events team who will be able to provide a template. We can also help with the printing of table plans, name cards and menus and can quote for this service. We require the details seven days prior the to the event.

We allow for eight guests per table on 6ft rounds. Addition tables can be requested at £30 + VAT per table which includes black linen.

Adjustments to contracted minimum numbers and dietaries must be received fourteen working days prior to your event. After this date you can reduce and/or increase your numbers, however you will be charged on the greater number.